Affordable call answering for retail

24/7 call answering and automatic text replies means you’ll never miss an important customer

💪️ Loved in retail stores nationwide

"With Numa, every customer gets an accurate response. Nothing slips through the cracks."

Ray Pugsley
Owner, Potomac River Running

Impress every customer who calls, texts, or finds you online

No More Missed Calls

No More Missed Calls

Numa handles calls while you assist other customers – even answering common questions, directing callers to your online shopping site, and offering to switch conversations to text.

Contactless Pickup

Contactless Pickup

Numa's easy-to-implement contactless pickup option lets customers coordinate their arrival by phone call or text message, without disrupting your staff or tying up your phone line.

24/7 Responsiveness

24/7 Responsiveness

After-hours? Lunch breaks? Handling an unexpected rush? Or even just the occasional well-deserved day off? Numa always has your back when you can't answer the phone.

Get Back to Your Customers

Get Back to Your Customers

Your customers are many times more likely to see your text message vs. pick up a phone call. And 78% prefer the convenience of texting vs. calling a business. With Numa, you can offer both.

Simple to Use

Simple to Use

Numa works with the phone lines, computers, and mobile devices you have already. An easy interface means no staff training required. If you can text, you'll be happy with Numa!

10 locations. 1 voice always answers.

Potomac River Running uses Numa to get back to every customer inquiry, managing excellent customer service across all their locations.
Numa Takes Retail Chain From 25% Missed Calls to 100% Response Rate While Freeing Up Staff

Thoughtful features that work for you

Transcribed messages
Scan voice messages, filter out spam, and prioritize follow-ups on the go.
Notifications
Receive alerts when customers call or text your business – on your computer, tablet, or mobile phone.
Shortcuts
Save time by using your most common saved answers to reply to customers.
Auto-replies
Have Numa reply for you, so customers get even quicker answers to common questions.
Smart setup
We'll start you off with scripts and settings we've seen perform best at businesses like yours.
Customizable
Give any greeting or auto-reply your branded touch.
Notes and reminders
Capture details about any conversation or even schedule follow-up reminders.
Images and documents
Use texting to conveniently exchange images and documents with customers.
After-hours
Numa can handle calls and questions differently when your business is closed.
Escalation
Make sure high-priority and time-sensitive conversations get resolved first.
Assignments
Assign conversations within your staff to connect customers with the right person.
Website chat widget
Encourage customers to message you directly from your website.
Business texting
Let customers text you at your business – even using your existing landline number.
Google and Facebook
Enrich your Google listing and Facebook profile to catch missed messages and gather leads online.
Always accessible
View and respond to time-sensitive conversations from any mobile phone, tablet, or computer.
Multiple users
Give your staff access to Numa's shared inbox, including role-based permissions if needed.
Multiple locations
Efficiently handle calls and messages across multiple teams or locations.
No per-message fees
Use Numa to cover all amounts of reasonable calls and texts — without any hidden fees.
Priority support
Friendly support via phone, chat, or text whenever needed.
Much, much more!
Contactless check-in. Boosting online reviews. Translating. Record keeping calls and texts. And more!
Never miss a call again
See how many customers Numa can save your business